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General Service Terms And Conditions

 

The services on this site are provided by Omnipearl, LLC. The service terms & conditions agreement between the customer and Omnipearl, LLC is initiated when Omnipearl provides written confirmation of the scheduled appointment to the customer via email.

 

Appointments


 

In order to serve you better and to keep the service cost down, we have developed an efficient scheduling system. However, the cost of providing service increases greatly when people fail to keep scheduled appointments or cancel at the last minute. We make every effort to respect the time reserved for the people we serve and ask for the same courtesy in return. Please help us control costs by being on time for your appointment or giving us 24 hour notice (if there is a need to cancel), or you will be charged a $25 service fee.

 

Service Operating hours


 

Appointments times are scheduled Monday-Friday between 9:00 am and 6:00 pm | Saturday from 9:00 am to 4 pm.

 

*Emergency Service is available by request


 

Scheduling Appointments


 

We offer 3 methods to schedule your service appointment.  You can schedule your service:

  • Online web portal (customer preferred option)

  • By Phone at 866-704-7041.

  • Via Email at service@omnipearl.com

Please Note: (Phone messages will be answered promptly during business hours)

Advance booking - Saturdays and late afternoons are peak times for receiving a service. To ensure a preferred time, book as far in advance as possible to avoid disappointment.

A valid major credit card is required for any appointment scheduled.


 

Age Requirements

 

On arrival, the customer at the service location the service is requested must be at least 18 years of age for the technician to be able to enter the premises to conduct the work.  If the customer appears to be under age, the technician reserves the right to request a valid government issued identification card showing proof of identity and age from the individual.  If a customer fails to meet these requirements, Omnipearl will then cancel the appointment and a no show service charge of $25 will be charged due to the customer failing to meet our age requirement.


 

Price

 

The price of each product or service is regularly reviewed and may often change. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time.


 

Taxes

 

All services will be subject to local and state sales tax under state laws in which the service is provided.


 

Appointment scheduling on others behalf

 

When you make a scheduled appointment, you guarantee that you have the authority to accept, and do accept these terms & conditions on your behalf and on behalf of all members of your party and, further, if you are scheduling an appointment for more than one person, you will be responsible for all payments due from each and every party member for whom you are making an appointment for. It is your responsibility to ensure that any information which is given to you by us or any of our employees or Suppliers is passed onto all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made an appointment.


 

Special Requests

 

Please advise us of any special requests and we will notate it on your account. However, we cannot guarantee your special request as we do not have any direct control over the manner in which the services are provided.


 

Credit Card and Deposit Policy

 

A valid credit card or gift card number is required when booking your services. A preauthorized security deposit charge of $25 will be applied to your account to secure your appointment. This fee will be applied towards the final service bill when the job is completed.  However, you will forfeit the $25 fee, if you fail to show up or not be present at the location in which the service was requested.


 

Acceptable Forms of Payment

 

We accept Visa, Master Card, American Express, Discover, Cash, and Omnipearl Gift Certificates only.

Any gift cards, vouchers, or certificates must be mentioned at time of booking if booking by phone.

Personal checks and travelers checks are not accepted.


 

Booking Confirmation

 

As a courtesy, we send a total of 3 notifications on average.

  1. After initially booking a service appointment you will receive an email confirmation within the first hour of doing so.

  2. 28 hours prior to your scheduled appointment, you will receive an appointment reminder via email. 

  3. 2 hours prior to your scheduled appointment, you will receive a final appointment reminder in the form of a text message.

Multiple Booking

 

The Booking of services for multiple clients in a party will be subject to the same terms and conditions as a single booking. If any cancellation is less than 24 hours of the appointment time, the deposit will be non-refundable.


 

Late Arrivals

 

If you arrive late, your service may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your tech will then determine if there is enough time remaining to conduct service. Regardless of the length of the service time actually allocated, you will be responsible for the cancellation of your appointment and a $25 fee. We will generally wait up to 15 minutes as a courtesy after scheduled time.  Out of respect and consideration for your tech and other customers, please plan accordingly to be on time.


 

No-shows / Not Available

 

If there is no one available to let the technician into the location that the service was scheduled for, then it will be considered a No-Show/Not Available Status.  At this point, the technician will notate the account as such and the customer will be charged a $25 fee (which is a forfeit of the booking deposit).


 

Unavailability

 

In the event where we are unable to confirm the initial requested time slot, we will call you to inform you of the details of alternative scheduling times or lack of availability. At that time you will have the option to accept the alternative scheduling date and time or receive a refund of the total amount paid to us by you for your original booking.


 

Technician Check-In

 

To ensure proper scheduling management, our technicians are required to check in before starting the job to report arrival time and to notate that the customer has all of the proper elements needed in order to complete the task.


 

PRE-SERVICE PREPARATION


 

Cleanliness

 

Keeping our commitment to cleanliness and safety, we request that the work area is cleaned and free from dirt, debris and clutter to ensure service efficiency.  If the work area is not in an acceptable condition, the technician will be forced to cancel and reschedule the appointment until the work area conditions are suitable to conduct service. In addition, a $25 missed appointment fee will be charged.


 

Loss or Damage of Personal Property

 

Omnipearl is not responsible for any personal belongings. We strongly recommend that the work area is properly cleared of any valuable, breakable or un-necessary items. We are not responsible for lost, stolen or damaged items.


 

Children / Pets

 

Please properly secure any young children and pets from the technicians work area.  For it may cause safety issues or unnecessary distractions resulting in the technician not being able to complete the job in a timely manner.


 

Customer Conduct

 

It is your responsibility to ensure that you and the members of your group, family or team do not behave in a way which is inappropriate or causes danger, distress, offence or damage to technicians or which risks damage to property belonging to technicians.

If, in our reasonable opinion, your behavior is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to the technicians, we may take appropriate action in order to ensure the safety and comfort of our technicians or customers and their property and that of our technicians, including terminating your service appointment, in which case our responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.


 

DISCLAIMER


 

Map/Distance Disclaimer

 

Please note that the information as to the location and distance on online maps are provided for indicative purposes only. If you require information on our location, please contact us directly.


 

Events beyond our control

 

Except where otherwise expressly stated in these booking conditions, we regret that we cannot be held liable or pay any compensation where the performance of our contractual obligations is prevented or affected by circumstances beyond our control as described in paragraph below.

These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, automobile accidents, traffic jams and may also include issues involving third parties, technical or maintenance problems or unforeseen operational decisions of internet service providers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections. Customers lack of required services (ex. Internet service, online service subscriptions such as Xbox live, Google or apple accounts) or equipment except where otherwise expressly stated in these booking conditions.


 

Privacy policy

 

For details of how we may use information which we obtain from you by your use of the site, please refer to our privacy policy on our website. If you do not accept all of these terms, then please do not use this website. You must keep secure any means of identification which we supply to you in order to use services on this site. You must supply accurate and complete information when using this site.


 

Third party rights

 

A person who is not a party to these terms and conditions shall have no rights under the Contracts to enforce any term of these booking terms and conditions. This paragraph does not affect any right or remedy of any person which exists.


 

Changes to terms and conditions

 

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.


 

Governing law

 

These booking terms and conditions shall be governed and construed in accordance with state laws and shall have non-exclusive jurisdiction to adjudicate any dispute which arises thereto. Additionally, your appointment may also be subject to local and state laws which may change from time to time. We are not liable for any bookings which do not comply with such local and state laws.


 

Questions

 

Should you have any questions regarding our appointment booking policies, please do not hesitate to contact us at: 866-704-7041 or email: service@omnipearl.com.

 

We look forward to serving you!


 

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